Job details

Run Manager

Company details

With over 3500 experts and one of the deepest, broadest portfolios of software and services, Sopra Banking Software is a trusted, long-term partner of over 800 banks in more than 70 countries. Sopra Banking Software has an unequalled ability to address the requirements for banks and financial institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a world leader in digital transformation, with more than 40 000 employees. In 2016, Sopra Steria achieved a pro forma turnover of € 3.7 billion.

For more information follow us on Twitter @SopraBanking or visit

We are looking for (m/f):

Run Manager – Luxembourg


Sopra Banking Software has developed a unique solution on the market with its Direct Banking in SaaS (Software as a Service) consisting of the banking software, the underlying infrastructure and all the related services.

Sopra banking is looking for a Run Manager to reinforce the Delivery team among the Customer Services and Support organization.

In an international environment, the Run Manager is managing the relationship and the contract with the customers as well as piloting the corresponding delivery.

His role is to maintain a sound relationship with the customers, to drive the activities and to report the level of services. He manages requests, incidents and crisis in case of service disruption.

His tasks are multiple. The Run manager can be involved in all the entire life cycle of our solution: In the commercial proposal phase, he helps to guarantee our ability to meet the commitments, in the implementation phase, he participates to the corresponding project in order to secure the set-up, and in the performance of the contract, he can take part in all aspects in order to meet our commitments.


  • Education: Master’s in computer sciences or equivalent by experience.
  • Experience: having at least 3 years of experience in a similar position would constitute an asset.
  • Team player and good autonomy
  • Capacity to work under pressure
  • Good organization
  • Ability to speak in front of an audience
  • Strong analytical and problem solving skills
  • Good understanding of banking industry


  • Fluent in English is mandatory and French is an asset


  • A young and dynamic environment;
  • A fun team;
  • Clearly defined growth possibilities on multiple national and international projects;
  • Sopra Banking University foresees trainings available throughout the entire career;
  • Attractive financial package including interesting compensation & benefits such as an extended insurance package, a competitive salary and a range of employee benefits (company car, fuel card…).

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment

  • Placed on:Tue 3 December 2019
  • Location: Capellen


For more information:
at the number: +32 2 777 45 92
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